QA Manager

Department: Production

RESPONSIBILITIES:
A. CUSTOMER MANAGEMENT

  • Responsive to any customer enquiry, request & compliant.
  • Manage customer feedback and to take corresponding actions.
  • Maintain proper information flow between Lever Style and its manufacturers; executing latest client mandate.
  • Report any customer feedback and comment on product to Lever Style.

B. DAILY OPERATION & TEAM MANAGEMENT

  • Plan and distribute the latest client and Lever Style quality standards to the QA team and manufacturing partners.
  • Recruit, induct, train, guide and evaluate the QA team.
  • Strategic planning of QA resources amongst multiple countries manufacturing partners.
  • Resolving production and quality problem in QA team.
  • Monitor manufacturer operation status and the performance; and to assess the effectiveness of manufacturing partners product inspection procedure and CAP effectiveness.
  • Identify and remedy any potential problems of the apparel product with preventative manner.
  • Monitor the QA team’s compliance to the production process disciplines and quality standards.
  • Responsible for manufacturer QA audit.
  • Liaison amongst the QA team, manufacturing partners and the TDC team internally.
  • Provide technical insight for BU teams to comply with customer technical requirements.

CANDIDATE SPECIFICATION:

  • Minimum ten years experience with Quality Assurance or Quality Control capacity, gained from client office, sourcing office or manufacturer.
  • Sound knowledge of apparel and fabrics of different fashion categories.
  • Hands-on experience with restoring merchandise quality efficiently and effectively.
  • Attention to details and the ability to identify any apparel defect.
  • Strong sense of ownership and can-do attitude.
  • Good command of English and Chinese languages.
  • Strong leadership and people management skill to lead the team exceeding targets.
  • Excellent interpersonal, communication and presentation skills.
  • Frequent business travel to overseas market is required.

Please send your resume to: hr.recruitment@leverstyle.com